Return & Refund Policy

Refund & Return Policy

We’re committed to making sure you’re satisfied with your order. If there’s an issue with your item, we’re here to help — but please note that a return to our warehouse is required before any refund can be issued.

  1. Return Required for Refund

To receive a refund, customers must return the item to our designated return address. We do not issue refunds for items that are not returned. This policy applies to all cases, including:

  • Wrong size or color
  • Incorrect item received
  • Damaged or defective products
  • “Not as described” claims

We appreciate your understanding that returns allow us to verify product issues and process refunds fairly.

  1. Return Conditions

To be eligible for a return and refund:

  • You must contact us within 7 days of receiving your order
  • The item must be unused, in original packaging, and in resellable condition (unless damaged upon arrival)
  • You must provide photo or video evidence of any issue when submitting your request

Once approved, we will provide return instructions, including the warehouse address.

  1. Refund Process

After we receive and inspect your returned item:

  • If the return is accepted, a refund will be issued to your original payment method
  • Please allow 3–5 business days for the refund to reflect, depending on your bank
  1. Shipping Costs
  • Original shipping charges are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the item was incorrect or defective due to our error
  1. Unauthorized Returns

Items returned without approval or without following our return instructions may not be accepted or refunded.

Need Help?

If you believe your order qualifies for a return and refund, please contact our support team within 7 days of delivery. Be sure to include your order number, a description of the issue, and supporting photos.